Sabre Holdings Corp. (ticker: TSG, exchange: New York Stock Exchange) News Release - July 6, 2000
FORT WORTH, Texas, July 6, 2000 - Sabre Holdings Corporation (NYSE: TSG) today announced the industry's first satisfaction guarantee offered by a corporate travel management system. The guarantee covers both performance and satisfaction with the Sabre BTS(R) system and service, and is available to new and existing Sabre BTS customers. "A key factor in Honeywell's selection of Sabre BTS was its strong customer service reputation and commitment to building products that fit their customers' needs," said Patrick O'Halleran, Global Business Services, manager of travel reporting and communication for Honeywell. "The new satisfaction guarantee ensures that Sabre BTS is willing to stand behind its services and products." The seven points of the guarantee include: system reliability, call center service and support, lower air travel costs, traveler satisfaction, efficient implementations, individualized attention and a commitment to co-evolving the next generation of corporate travel management. For further details on the Sabre BTS satisfaction guarantee, including applicable terms and conditions, link to http://www.sabrebts.com. "The choice of technology is the first step in selecting a system. What is more important is the company that is behind the system and how it supports and evolves that technology over time," said Scott W. Smith, senior vice president and general manager of Sabre BTS. "At Sabre BTS we have a history of collaborating with our customers to evolve the platform as well as aggressively providing superior services to our customers. This satisfaction guarantee solidifies our commitment to delivering better results immediately and in the long run." The satisfaction guarantee outlines specific goals for each service point and recourse actions if the goals are not met. For instance, Sabre promises that the Sabre BTS system will be available 99.9 per cent of the time during a calendar month. If this standard is not met, Sabre BTS will offer the customer a discounted fee for the month in question. "We left our previous corporate travel management system and migrated to Sabre BTS because of Sabre's proven product and great customer service," said Liz Moore, CEO executive assistant of Assisted Living Concepts, Inc. "Sabre BTS has given us the tools we need to make our jobs easier, such as online customer support and implementation ideas." Sabre BTS is the industry's leading travel e-procurement and management system, giving business travelers a quick and easy way to make their own travel arrangements at their desktops while complying with corporate policies. The award-winning Sabre BTS system enables businesses to track every travel dollar from pre-planning and purchasing to expense reporting and reimbursement -- offering users the potential to save as much as 30 to 50 percent in total travel management costs. More than 500 corporations have selected Sabre BTS - - more than any other corporate travel management system. About Sabre Sabre is the global leader in applying information technology to meet the needs of the travel and transportation industries with advanced and innovative technology skills to deliver progressive solutions. Headquartered in Dallas/Fort Worth, Texas, the company has more than 10,000 employees worldwide who span 45 countries. Sabre reported 1999 revenues of $2.4 billion, up 5.6 percent from 1998. Net earnings excluding special items were $264 million, up 15.2 percent from the prior year. More information on Sabre is available on the World Wide Web at http://www.sabre.com. Sabre and the Sabre logo are registered trademarks of an affiliate of Sabre Inc. |