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Keynote Systems (Nasdaq "KEYN") is the worldwide leader in services that improve online business performance and communications technologies. We help over 2,300 corporate customers become "the best of the best" including Dell, Expedia, eBay, American Express, Microsoft, BP, E*TRADE FINANCIAL, FedEx, Caterpillar, Nissan and Disney.
The business premise supporting Keynote's mission is: "Online businesses can't manage what they don't measure." As an independent and trusted third-party, Keynote provides IT and marketing executives with unbiased benchmarking data, competitive analysis and operational metrics from the customer perspective. This data measures service levels and customer experience of Web sites, broadband services and mobile communications. With this broad view on overall performance, our customers strengthen their competitive position by constantly improving the quality and effectiveness of their online infrastructure, applications and content.
Known as The Internet Performance Authority®, Keynote has a market-leading infrastructure of 1,600+ measurement computers and mobile devices in over 114 locations and 66+ metropolitan areas worldwide. Our computers monitor and test service levels (site responsiveness and reliability, load capacity, content validity and application behavior) in real time. Additionally, Keynote has a panel of over 160,000 consumers who participate in interactive Web site tests that assess user experience. These online tests capture customer attitude and behavior to answer the critical "why" behind the "what." No other company can provide the full picture of the real time online experience from the customer perspective the way Keynote can. Our geographically distributed measurement services, on-site monitoring appliances and independent research ensure that our customers outpace their competitors.
Keynote has been a technology and market leader since the Internet first became a vehicle for e-commerce. As the Internet evolves with more complex interactive e-business applications (such as distributed transactions and Web services), broadband multi-media services (VoIP and streaming radio and TV) and a variety of mobile technologies (2G, 3G, WiFi, WAP), we continue to lead with new solutions that measure and optimize the customer experience.
BUSINESS
Keynote's services enable corporate enterprises to monitor, benchmark, test,
diagnose and optimize their e-business systems both inside and outside the firewall.
Approximately 2,100 corporate IT departments and over 14,000 individual subscribers rely on the company's easy-to-use and cost-effective services to increase revenues and reduce downtime costs, without requiring additional complex and costly software implementations.
Keynote's global-leading infrastructure of measurement computers provides enterprise
companies with the world's largest and most accurate real world "Internet
testing lab." This fact, coupled with Keynote's growing portfolio of measurement,
monitoring, testing and application performance management solutions and its
ability to deliver all its solutions as services, rather than more traditional
and costly software solutions, provide Keynote with a competitive advantage.
SERVICES
Keynote's mission is to help its customers improve the quality of service of
their e-business infrastructure, applications and Web sites. Keynote markets
global services for measuring, assuring, comparing and improving the quality
of service of e-business Web sites around the world. These services include
Web site availability monitoring, Web site benchmark measurement, Web site transaction
measurement, mobile/wireless measurement, load testing, and usability assessment.
Keynote's outsourced Web performance management and testing services and appliances
require no configuration or update maintenance by customers. Keynote's proprietary
software runs on its globally distributed infrastructure of over 1,600 measurement
computers located in 50 metropolitan cities and delivers results that can be
accessed by customers in real-time over the Internet through any standard Web
browser. Keynote's infrastructure constantly monitors millions of Web transactions
at all major e-business Web sites to ensure that these sites are up, responding
quickly, scaling to meet the load of thousands of concurrent users, that the
content on millions of pages is functionally correct, that online visitors find
the sites usable, and that the content can be quickly and correctly accessed
by visitors using cell phones, Web browsers, or handheld devices.
For additional information on Keynotes Total Performance Management solutions, click here.
ACQUISITIONS
Keynote has acquired 13 companies since May 2000: Velogic for its consultative web site load testing services, Red Alert (Plano, TX) for Web site monitoring services, Envive’s MSP division for self-service Web site load testing services, OnDevice (Seattle, WA) for wireless monitoring and measurement services, NetMechanic (Plano, TX) for Web site content testing services, Enviz for usability testing services, Streamcheck (Toronto, Canada) for streaming media monitoring and measurement services, MatrixNet (Austin, TX) for network performance diagnostic services, Netraker, Vividence and GómezPro for customer experience management services and Hudson Williams in the U.S. and Europe for performance management consultants. The dates of these acquisitions and corresponding Keynote service launched are:
Company |
Announcement Date |
Service Launched |
Velogic |
May 10, 2000
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Keynote LoadPro |
Red Alert |
August 18, 2000
|
Keynote Red Alert |
MSP Division of Envive |
July 17, 2001
|
Keynote Test Perspective |
On Device |
October 23, 2001
|
Keynote Wireless Perspective |
NetMechanic |
May 14, 2002
|
Keynote NetMechanic and Keynote WebIntegrity |
Enviz |
October 28, 2002
|
Keynote WebEffective |
Streamcheck |
July 22, 2002
|
Keynote Streaming Perspective 3.0 |
Xaffire's Insight Service Suite (originally
developed by Matrix NetSystems) |
December 3, 2003
|
Keynote Network Perspective |
NetRaker |
April 6, 2004
|
WebEffective Intelligence Platform |
Hudson Williams |
July 7, 2004
|
Performance Management Consultants |
Vividence |
September 10, 2004
|
Additional Customer Experience Management offerings to be integrated into the WIP |
Hudson Williams Europe |
February 3, 2005
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Additional Performance Management Consultants in Europe |
GómezPro business unit of Watchfire |
December 6, 2005
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Additional Customer Experience Consultants and Subscription Services |
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